TCPA Compliance Policy

1. Our Commitment to Compliance

VeriSure Leads ("Company," "we," "us," or "our") is committed to conducting all lead generation and telemarketing activities in full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, the Federal Communications Commission (FCC) regulations implementing the TCPA, the Telemarketing Sales Rule (TSR), and all applicable state telemarketing and consumer protection laws.

This TCPA Compliance Policy applies to all outbound calls, live transfers, inbound pay-per-call campaigns, and web-based lead generation activities conducted by VeriSure Leads and its agents.

2. Prior Express Written Consent

VeriSure Leads obtains prior express written consent from all consumers before initiating any outbound telemarketing call, including calls made using automatic telephone dialing systems (ATDS) or prerecorded voice messages. Consent is obtained through:

• Clear and conspicuous online consent forms with unambiguous disclosure language
• Written agreements that identify VeriSure Leads and/or specific Buyers authorized to contact the consumer
• Opt-in mechanisms that require an affirmative action by the consumer (e.g., checking a checkbox, signing a form)

Consent is never bundled as a condition of purchasing any product or service. Consumers may revoke consent at any time through any reasonable method.

3. Do Not Call (DNC) Compliance

3.1 National Do Not Call Registry

VeriSure Leads maintains and regularly updates its suppression files against the National Do Not Call Registry maintained by the Federal Trade Commission (FTC). Our lists are scrubbed against the registry no less than every 31 days, as required by law.

3.2 State Do Not Call Lists

In addition to federal DNC compliance, we scrub against all applicable state-level Do Not Call registries for the jurisdictions in which we operate.

3.3 Internal Do Not Call List

We maintain a company-specific internal Do Not Call list. Any consumer who requests not to be called is added to this list within a commercially reasonable timeframe and no later than the timeframe required by applicable law. Internal DNC requests are honored indefinitely.

4. Calling Hours

All outbound telemarketing calls are placed only during permitted hours in compliance with federal and state regulations. Under federal law, calls are made only between 8:00 AM and 9:00 PM in the consumer's local time zone. Where state law imposes more restrictive calling hours, VeriSure Leads adheres to the more restrictive standard.

5. Caller ID and Disclosure

All outbound calls made by VeriSure Leads transmit accurate Caller ID information, including a valid telephone number and, where technically feasible, the name of VeriSure Leads or the specific campaign identifier. At the beginning of each call, our agents identify themselves, the company they represent, and the purpose of the call, as required by the TSR and applicable state law.

6. Call Recording and Monitoring

VeriSure Leads records all outbound and inbound calls for quality assurance, compliance auditing, training, and dispute resolution purposes. All call recordings comply with applicable federal and state wiretapping and recording consent laws. Where two-party or all-party consent is required, our agents provide the necessary disclosures at the beginning of each call.

7. Agent Training

All VeriSure Leads agents undergo mandatory TCPA and compliance training before handling any consumer calls. Training covers:

• TCPA requirements, including consent, DNC compliance, and calling hours
• Proper identification and disclosure procedures
• Consumer rights and opt-out handling procedures
• State-specific telemarketing regulations for the jurisdictions in which they operate
• Prohibited practices, including threats, deception, and harassment

Ongoing refresher training is conducted periodically, and agents are subject to call monitoring and quality reviews.

8. Consent Documentation and Record Retention

VeriSure Leads maintains records of consumer consent, including TrustedForm certificates, consent form screenshots, timestamps, IP addresses, and associated metadata. These records are retained for a minimum of five (5) years or as otherwise required by applicable law and are available for review by Buyers and regulatory authorities upon lawful request.

9. Live Transfer Procedures

When conducting live call transfers to Buyers, VeriSure Leads ensures that:

• The consumer has provided prior express written consent to be contacted and transferred
• The consumer is informed that their call will be transferred to a third-party service provider
• The consumer has the opportunity to decline the transfer at any time
• Complete call recordings documenting consent, qualification, and transfer are retained

10. Pay-Per-Call Compliance

For inbound pay-per-call campaigns operated on Google Ads and Meta platforms, VeriSure Leads complies with all applicable advertising regulations, including FTC advertising disclosure requirements and platform-specific advertising policies. All ad copy, landing pages, and call flows are reviewed for compliance before launch.

11. Consumer Rights

Consumers may exercise the following rights at any time:

• Revoke consent: Request that VeriSure Leads stop calling, texting, or emailing them
• DNC request: Request placement on our internal Do Not Call list
• Access: Request information about their data and how it has been used
• Deletion: Request deletion of their personal information

To exercise any of these rights, consumers may contact us at compliance@verisureleads.com or call +1 (831) 222-5359.

12. Liability and Buyer Responsibility

13. Policy Updates

VeriSure Leads reviews and updates this TCPA Compliance Policy periodically to reflect changes in law, regulation, and company practices. The most current version will always be posted on this page.

14. Contact — Compliance Department

VeriSure Leads — Compliance Department
Email: compliance@verisureleads.com
Phone: +1 (831) 222-5359
Website: verisureleads.com